How we work, what you pay, when you can cancel, and what happens if we don't deliver results.
These Terms and Conditions govern the provision of digital marketing services by UK Roofing Leads ("we", "us", "our") to the client ("you", "your"). By proceeding with any paid package or setup fee, you agree to be bound by these terms.
If you have any questions before signing up, contact us at info@ukroofingleads.com before making any payment.
UK Roofing Leads provides digital marketing services to UK-based roofing companies, including:
The specific services included are determined by the package selected at sign-up (Steady, Booked, or Dominant) and any agreed add-ons. Full package details are on our pricing page.
The one-off setup fee is required before any work begins and is non-refundable in all circumstances. This applies regardless of whether you later cancel, pause, or change your package.
The setup fee covers real costs incurred before your first lead is generated, including:
These costs are incurred immediately upon engagement and cannot be recovered if you cancel. The setup fee is therefore non-refundable once work has commenced.
The setup fee must be paid in full before any work begins. We will not commence keyword research, campaign builds, or any other setup activity until payment has cleared. Once cleared, we aim to have your campaign live within 7 working days.
In addition to the setup fee, a monthly management retainer is charged on a rolling basis covering ongoing management, optimisation, and reporting of your campaigns.
Monthly retainers are billed in advance at the start of each calendar month, or on the monthly anniversary of your start date. Payment is due within 7 days of invoice. Late payments may result in campaign suspension until the balance is cleared.
Ad spend paid to Google Ads or Meta is not included in the monthly retainer and is paid directly by you to the platform. We never mark up or take a margin on ad spend. We will recommend a minimum budget for your area during onboarding.
If we are unable to generate any verified enquiries within the first 30 days of your campaign going live, you are not required to pay the following month's retainer. We will continue working at no charge until your first results are produced.
If, after your first full month of active campaign management, you have received zero verified inbound enquiries attributable to our activity:
A verified enquiry is an inbound phone call or form submission tracked via our call tracking or analytics system, attributable to the campaigns or SEO activity we manage. This excludes spam calls, wrong numbers, or enquiries generated through your own personal referrals or offline activity.
The results guarantee applies only where all of the following conditions are met:
The guarantee does not apply to the setup fee, which remains non-refundable in all circumstances.
You may cancel your monthly retainer at any time by giving 30 days' written notice to info@ukroofingleads.com. No long-term contracts. No penalty fees.
Send a written cancellation request to info@ukroofingleads.com from the email address on your account. Your 30-day notice period begins on the date we acknowledge receipt. We will acknowledge within 1 business day.
We will continue managing all active campaigns at the same service level during your notice period. You will be invoiced for the notice period at your standard monthly rate, pro-rated where applicable. All campaign activity ceases on the final day of the notice period.
For Dominant clients, your postcode zone exclusivity ends on the final day of your notice period. We will not onboard a competitor during your active notice period.
If you wish to pause rather than cancel, contact us at info@ukroofingleads.com. We offer a reduced-rate pause option (£99/month) for up to 3 months, retaining your account and area exclusivity without active campaign management.
To allow us to deliver the results in your package, you agree to:
Dominant clients are granted area exclusivity for a defined postcode zone confirmed in writing during onboarding:
Digital marketing involves factors outside our direct control, including Google algorithm changes, competitor activity, and ad platform policy changes.
Both parties agree to keep confidential any proprietary information shared during the engagement — including pricing, campaign data, business performance figures, and strategy documents. This obligation survives termination of the agreement.
We will never share your business data or campaign performance with any third party without your explicit written consent.
We may update these terms from time to time. Where changes materially affect your rights or obligations, we will notify you by email at least 14 days before the changes take effect. Continued use of our services after that date constitutes acceptance of the updated terms.
The current version is always available at ukroofingleads.com/pages/terms.html.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. UK Roofing Leads is a UK-registered, VAT-registered business.
Email us before signing up and we'll walk you through anything unclear. We respond within one business day.